At GrameenLink, customer satisfaction is our top priority. We aim to ensure that every product you purchase meets your expectations. If you are not completely satisfied, we provide a transparent return and exchange policy:

Eligibility for Return

Products can be returned within 7 days of delivery.

Items must be unused, undamaged, and in their original packaging.

A valid proof of purchase (invoice/receipt) is required.

Non-Returnable Items

Customized or special-order products.

Items damaged due to misuse, mishandling, or improper installation.

Products without original packaging or missing accessories.

Return Process

Contact our customer support team at [support email/phone] to initiate a return request.

Provide order details and reason for return.

Our team will arrange inspection and guide you through the process.

Upon approval, you may choose a replacement, exchange, or refund (as applicable).

Refund Timeline

Refunds will be processed within 7–10 business days after the returned item is inspected and approved.

Refunds will be made to the original payment method.

Exchange Policy

If the product is found defective or damaged upon delivery, GrameenLink will provide a free replacement.